纵腾集团云途物流招聘IT Support，有意向发简历过来
纵腾集团云途物流招聘 IT Support欢迎各位投递简历到 siyi.chen@yunexpress.com
IT support IT技术支持
Based in Amsterdam
Job Responsibilities:
-Provide daily maintenance, technical support and operational guidance of system software for the company's business departments. Handle technical issues for colleagues through telephone, remote desktop, video conferencing and other channels;
-Responsible for writing relevant technical documents, including installation and configuration plans, implementation plans, fault manuals, etc；
-Responsible for quickly responding to various urgent problem needs of business departments and processing situation tracking and feedback；
-Provide initial software and hardware remote setup and debugging for new warehouses.
-Prioritize events and deal with the solution according to the impact, severity and resources；
-Create, maintain and update incident resolution processes; categorize and summarize system issues, update and improve product knowledge base；
-Travel independently to the site and conduct installation and implementation training for partners, technical communication, installation and deployment, etc；
-Collect, collate and verify daily service records, maintain data work statements and reports；
-Understand customer needs and potential needs through customer return visit in order to improve customer satisfaction.
Job requirement:
-Bachelor’s degree or above in computer, software, communication or other science and technology related majors;
-More than 1 year of IT technical support experience with strong learning ability. Experience in logistics industry is preferred;
-Linux, TCP/IP network protocol, database and other basic IT knowledge;
-Skilled in using related tools and software, such as common linux commands (view process, memory, disk and other status, error logs, etc.) ;
-Good analytical skills to understand complex site scenarios of customers;
-Excellent language skills and communication skills, strong teamwork spirit, good customer service awareness;
-Strong ability to complete work independently and execution ability, good career spirit, hardworking, strong sense of responsibility and open-mindedness.
职责：
-为公司业务部门提供系统软件的日常维护、技术支持和操作指导。通过电话、远程桌面、视频会议等渠道为同事处理技术问题；
-负责相关技术文档撰写；包括安装配置方案、实施方案、故障手册等；
-负责快速响应业务部门各种紧急问题需求，并进行处理情况跟踪与反馈；
-为新仓库提供初期软硬件的远程设置、调试；
-根据影响力，严重性和资源对事件进行优先级排序处理解决；
-创建、维护和更新事件解决流程；对系统问题做归类汇总，更新及完善产品知识库信息；
-独立出差到现场，对合作方进行安装实施培训，进行技术交流，安装部署等；
-收集、整理、核实日常服务记录，维护数据工作报表和报告；
-通过用户回访，了解客户需求及潜在需求，以提高客户满意度。
要求：
-计算机、软件、通信等理工类相关专业，本科及以上学历;
-1年以上IT技术支持工作经验，有较强的学习能力，有物流行业经验者优先;
-Linux，TCP/IP网络协议，数据库等基础IT知识;
-熟练使用相关工具和软件，例如常用linux命令（查看进程，内存，磁盘等状态、错误日志等）;
-良好的分析能力去了解客户复杂的现场情景;
-具有优秀的语言表达能力和沟通能力，有较强的团队协助精神，良好的客户服务意识;
-较强的独立完成工作能力和执行能力，事业心强，勤奋好学，具有强烈的责任意识和开放的心态。
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