Eindhoven 台灣電腦公司誠聘 On Site Server Field Application Engineer (FAE)

Are you a passionate technical expert ready to drive innovation in the enterprise computing market?

GIGABYTE, a global leader in server and IT hardware, is seeking a talented Server Field Application Engineer (FAE) to join our dynamic Gigacomputing team in Eindhoven, Netherlands.

As a pioneer in advancing cloud and AI computing systems, we're looking for individuals who thrive in collaborative environments and are eager to shape the future of technology. In this role, you'll provide on-site customer support, resolve complex technical issues, and contribute to product development. With your expertise in server architecture, Linux, and strong communication skills, you'll play a pivotal role in our ongoing expansion and success.

Join GIGABYTE, where innovation, quality, and reliability are at the forefront of our mission to elevate user experiences through cutting-edge hardware solutions. If you're ready to make your mark in the world of enterprise computing, we encourage you to apply and become part of our trailblazing force!

Your Role:

As a FAE, you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.

You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.

In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.

Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.

Job Responsibilities

• Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
• Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
• Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
• Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
• Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
• Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.
  

Requirements

• Fluency in English speaking is required.
• Fluency in a 2nd language is highly preferred (German, French, Dutch or Spanish).
• Prefer Bachelor’s degree in Electrical/Electronic engineering or related engineering field like Computer Science, Computer Engineering, etc.
• MBO level with proven working experience in related field is also welcome.
• Background & experience with PC or server architecture.
• Skills for Ansible/Redfish/software system diagnostics is preferred.
• Experience with Linux OS required.
• Skills of leading technical investigations with engineers of multiple disciplines
• Ability to excel both independently and collaboratively within a team environment
• Proactive attitude and abilities to handle and prioritize multiple tasks.
• Regular travel is required for on-site customer support.
  

Benefits

• A challenging position in a leading international company
• Training to advance your technical expertise at a leading technology company.
• A company phone and laptop.
• Pension scheme
• 25 days holiday a year and 8% holiday allowance
  

Salary will be evaluated based on academic background and years of related work experience.

If you’re excited about this opportunity, we encourage you to submit your C.V. and a motivation letter in English to hr@giga-byte.nl.